Management is a systematic approach to achieve the goal.

  • A goal is the statement of the desired outcome.
  • A well-developed goal meets the SMART criteria.
  • The PDCA cycle is one of the most common approaches to achieve the goal.
  • Success is the result of achieving the goal.


  • A specific goal can be described with a statement of success supported by CSFs, critical success factors.
  • A measurable goal can be divided into a set of objectives defined by metrics and KPIs, key performance indicators.
  • An achievable goal should be with reasonable targets regarding metrics or KPIs.
  • A realistic goal takes resources and constraints into considerations.
  • A timely goal has a deadline.

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